Satisfaction and/or Return

 

If an item does not suit you, you can return it within 21 days of receiving your order. Of course, the item must be new and returned in its original packaging, if possible and if you wish to be reimbursed the value of the postage, please bring it with the proforma invoice you received at the time of purchase and indicate in the additional information the reason for devolution.

The Questão Habitual, guarantees the full refund of the value of the returned item.

In case of exchange, the amount of the item is refunded (excluding postage) upon arrival of the item to our factory. The customer will proceed to a new purchase process again.

If this is our mistake, the full amount paid (including postage) will be returned, upon arrival of the item at our factory, the customer will proceed to a new purchase process again.

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